It is a job that must be done with great professionalism and courtesy, depending on the fact that it is the first person with whom the public comes into contact. This first impact is fundamental: it is through the figure in the reception or who answers the phone that each interlocutor receives a first impression of the type of company he is contacting. With his behavior and the quality of the service offered, the switchboard operator is projecting the image of the company, which is crucial in creating public opinion.
The professionalism with which the switchboard operates and the reception welcomes, can be deduced if the company is market oriented, if the staff is properly trained, if it has a capable management, if it adopts a good communications system, if it delivers what promises in promotion, and so on.
Our receptionists and receptionists know how to fully satisfy the needs of each interlocutor, making use of their sensitivity that allows you to understand from time to time what is the right action to take to achieve excellence or to protect the company and the his staff.