SSI provides its clients with professionals capable of managing reception and switchboard services to the best of their ability, in consideration of and with full respect for the strategic role assigned to it in business organizations.
In fact, this service represents the connection point between the company and the outside world as well as a crucial node for internal coordination within the structure.
It is a task that must therefore be performed with great professionalism and courtesy, depending on the fact that it is the first person with whom the employee, visitor or customer comes into contact. This first impact is crucial: it is through the figure at the front desk or the person answering the phone that each caller receives a first impression of the type of company they are contacting. By his behavior and the quality of service provided, the receptionist is projecting the company’s image, which is decisive in creating public opinion and defining reputation.
The professionalism with which the switchboard operates and the reception desk greets can be inferred if the company is market-oriented, if the staff is appropriately trained, if it has capable management, if it adopts a good communications system, and so on.
Our receptionists (switchboard operators and receptionists) know how to fully meet the needs of each interlocutor, making use of their sensitivity that allows them to intuit from time to time what is the right action to put in place to achieve excellence or to protect the company and its staff.
