A survey of the manufacturing and installation sector
Note: For privacy, security and confidentiality reasons, the name of the client company will not be disclosed.
Business context
The case concerns a renowned Italian manufacturing company that specializes in the design, production and installation of advanced technological solutions for industry. The company operates on a national and international scale, offering turnkey services that include the production of components and their installation at customers’ premises.
With a team of highly qualified technicians, the company ensures timely and high-quality interventions, which are crucial to maintaining customer trust and brand reputation.
Reporting and suspicion
Following an anonymous report, management had a suspicion that an installation technician was performing professional activities for third parties during working hours. Specifically, it was speculated that the employee:
- Used work time to make unauthorized private installations.
- Collected fees for such activities directly, in violation of the labor contract.
- Misused the company fuel card to refuel personal vehicles.
Given the seriousness of the allegations and the potential economic and reputational damage, the company decided to outsource the investigation to a specialized investigative agency.
Why ASI (an SSI group company) was chosen.
The company chose ASI – Investigative Services Agency, part of the SSI Group, for its proven experience in complex corporate investigations and ability to operate with the utmost discretion and professionalism. ASI is known for:
- Expertise in handling cases of professional infidelity and misuse of company resources.
- The use of advanced investigative methodologies that comply with current regulations.
- The ability to provide solid documentary evidence that can be used in legal or disciplinary proceedings.
Investigative activity
ASI initiated a discreet observation service, monitoring the technician’s activities during working hours. Investigations revealed that:
- The employee went to private customers who were not registered in the company’s systems, performing installations on his own.
- Fees for such work were collected directly from the technician, without any communication to the company.
- The company fuel card was being used to refuel personal vehicles, setting up an illicit use of company resources.
Outcome and case management
The evidence collected by ASI was presented to the company management, which initiated disciplinary proceedings against the employee. The investigation resulted in:
- Dismissal for cause of the technician involved.
- The review of internal procedures related to the allocation of interventions and the use of corporate resources.
- The implementation of stricter control systems to prevent future abuse.
Conclusion
This case highlights the importance of monitoring and protecting company resources from misuse and unauthorized activities. Thanks to the timely intervention of ASI – Investigative Services Agency, the company was able to protect its interests and strengthen its internal procedures, ensuring an ethical and compliant work environment.
